Terms of Use

We may update, modify, or revise these Terms at any time. Changes become effective when posted to this page. Your continued use of the Services after an update means you accept the revised Terms.

All content on the Services—including text, graphics, logos, icons, images, video, software, and site layout—is the property of Hometown Healthcare or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. Product names, images, and instructional videos from equipment manufacturers remain the property of those manufacturers.

You may not reproduce, modify, distribute, publish, license, create derivative works from, or sell any content from the Services without our prior written permission.

We grant you a limited, revocable, non-transferable, non-exclusive license to access and make personal, non-commercial use of the Services. You agree not to:

• Scrape data: Use bots, spiders, scrapers, crawlers, or other automated processes to harvest or extract data from the Services.
• Interfere with systems: Disrupt, hack, overload, or compromise the security or performance of our servers or networks.
• Use content commercially: Use the Services or content for unauthorized advertising, marketing, or commercial gain.
• Reverse engineer: Attempt to decompile, reverse engineer, or extract source code from software powering the Services.

We may restrict or terminate access to the Services for violations of these Terms.

Information on this website is for general informational and educational purposes only and is not medical advice, diagnosis, or treatment. Always follow the instructions of your doctor or healthcare provider.

• Not for emergencies: If you are experiencing a medical emergency, call 911 immediately. Do not use this website or its forms for urgent needs.
• No provider-patient relationship: Using this website or submitting a general inquiry does not establish a healthcare provider-patient relationship.
• Equipment tutorials: Video tutorials are general guides. Always follow the manufacturer's instructions and the guidance of your Hometown team for your specific equipment.
• Non-secure communications: Do not send confidential health or medical information through website forms. For patient matters, please call us at (877) 456-4633 or contact your local branch directly.

• Accuracy: We strive to display accurate product, equipment, and service information. However, errors, inventory changes, or manufacturer updates may occur, and product images may differ from the equipment you receive.
• Coverage and costs: Information about insurance plans and coverage is general only. Accepted plans may change, and coverage, eligibility, and any out-of-pocket costs are confirmed only after we verify your specific benefits.
• Timelines: Estimated timelines, such as those for custom mobility equipment, depend on your doctor, insurance, and manufacturers and are not guaranteed.
• Changes and availability: We may correct errors or change product and service availability at any time. Equipment and services require a valid prescription where applicable, and we may decline requests at our discretion.

Our Services may link to or use third-party websites and tools, such as our online bill pay portal, mapping services, YouTube videos, and social media pages. We do not control and are not responsible for their content, privacy policies, or practices. Use of third-party sites is at your own risk.

By voluntarily providing your phone number or email address through our website forms, you consent to receive administrative, appointment, or operational communications from Hometown Healthcare. Consent is not a requirement for receiving healthcare services or making purchases.

The Services and all content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. To the fullest extent permitted by law, Hometown Healthcare disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

To the fullest extent permitted by law, Hometown Healthcare and its officers, directors, employees, affiliates, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Services.

Your sole remedy for dissatisfaction with the Services or content is to stop using the Services.

You agree to defend, indemnify, and hold harmless Hometown Healthcare and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms or misuse of the Services.

If you believe content on our Services infringes your copyright, please send a written notice to our Copyright Agent that includes:

• A physical or electronic signature of the copyright owner or authorized representative.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the allegedly infringing material and where it appears on the site.
• Your contact information (address, telephone number, and email).
• A statement of good-faith belief that the disputed use is unauthorized.
• A statement, made under penalty of perjury, that the information in the notice is accurate.

Copyright claims may be submitted through the form on our Contact Us page (Attn: Copyright Agent).

These Terms are governed by the laws of the State of Mississippi, without regard to its conflict of law principles. Any legal action related to the Services shall be brought exclusively in state or federal courts located in Mississippi.

If any provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

If you have questions about these Terms of Use, please fill out the form on our Contact Us page or read our Privacy Policy.