Privacy Policy

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). The types of information we collect depend on how you interact with our website.

Information You Provide Directly

• Contact Details: Name, email address, phone number, and physical mailing address provided through contact forms, appointment request forms, or general inquiries.
• Communication Content: Information included in messages, feedback, or support requests submitted via the website.

Information Collected Automatically

• Device and Technical Data: IP address, browser type, operating system, unique device identifiers, and network connection details.
• Usage Information: Pages visited, duration of visits, links clicked, referring web address, and other interactions with our website.
• Cookies and Tracking Technologies: We use essential and functional cookies, web beacons, and similar technologies to ensure site functionality, store user preferences, and analyze website usage patterns. You can manage cookie settings through your browser.

We use the information collected for legitimate operational, service, and administrative purposes, including to:

• Provide, operate, and maintain our website and digital services.
• Process contact requests, inquiries, and customer service requests.
• Communicate important operational updates, service announcements, or administrative notices.
• Monitor, protect, and enhance the security, integrity, and performance of our website infrastructure.
• Comply with legal requirements, industry regulations, and enforce our website terms.

• Service Providers: We may share your information with trusted third-party service providers, hosting partners, infrastructure maintainers, and security contractors who assist us in operating our digital services. These vendors process data strictly on our behalf under contractual obligations of security and confidentiality.
• Legal and Security Compliance: We may disclose information if required to do so by law, court order, subpoena, or government regulation, or if disclosure is necessary to protect the rights, property, or safety of Hometown Healthcare, our users, or the public.
• Business Transfers: In the event of a merger, restructuring, acquisition, or sale of assets, collected data may be transferred as part of standard business assets.
• No Selling of Personal Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure. Our digital infrastructure utilizes encrypted transmission protocols (such as SSL/TLS), secure cloud data storage, access-controlled hosting operations, and continuous threat monitoring.

However, no method of transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee absolute security.

Information submitted through general website contact forms or public web inquiries is intended for general operational inquiries and is not a secure channel for transmitting protected health information (PHI).

If you are a patient seeking to communicate sensitive medical details, medical history, or prescription requests, please use our designated secure patient portal (opens in new tab) or contact our office directly by phone.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and accounting obligations, and resolve disputes.

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or request the deletion of your data. To submit a request, please contact us using the details provided below.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security policies of external sites. We encourage you to review the privacy policies of any third-party website you visit.

We may update this Privacy Policy periodically to reflect changes in our technology, operational practices, or legal requirements. Updated policies will be posted directly to this page with an updated "Effective Date."

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us by filling out the form on our Contact Us page.